Apple opened online store for repair manuals and parts

On 27/04/2022, Apple Inc. officially launched its Self Service Repair online store in the United States, allowing customers to purchase genuine Apple parts and tools to perform their own out of warranty device repairs. The program marked a shift in Apple’s repair policy following years of advocacy from the right to repair movement. Apple stated that the initiative was intended for individuals with technical knowledge and experience repairing electronic devices, and encouraged users to review official repair manuals before attempting repairs. The store initially supported iPhone 12, iPhone 13, and third generation iPhone SE models. At launch, Apple made more than 200 individual parts and tools available through the Self Service Repair Store. Customers could order components such as displays, batteries, and cameras, along with professional grade tools used by Apple Store locations and Apple Authorized Service Providers. Apple also published detailed Self Service Repair Manuals covering disassembly, replacement procedures, and reassembly steps. These manuals were accessible online prior to ordering parts, allowing users to review repair complexity and required equipment. Apple introduced a tool rental program for customers who did not want to purchase specialized equipment. The rental kit was priced at $49 and included the tools needed to complete specific repairs, with a one week rental period. Apple shipped the tool kits in large protective cases and provided return packaging after use. The company also offered recycling credit for customers who returned replaced components, with the value applied toward the purchase of genuine replacement parts. Apple stated that the initiative would expand to additional devices and regions later in 2022.