
Holiday Inn is the first hotel brand to franchise
Windsor, United Kingdom
Business Innovation
6 min read
Updated By: History Editorial Network (HEN)
Published:
Updated:
In 1954, Holiday Inn adopted franchising as a strategy for expanding the hotel concept created by Memphis businessman Kemmons Wilson, establishing a model that would support the brand's rapid growth across the United States and later internationally. Just two years after the first Holiday Inn opened on Summer Avenue in Memphis, Tennessee, Wilson began using franchise agreements to enable other owners to develop hotels under the Holiday Inn name and operating concept.
The strategy built on Wilson's original goal of providing motorists and travelling families with dependable accommodation. Holiday Inn properties were designed to offer recognizable standards and amenities so that guests arriving in a new city could have a clearer expectation of what their stay would provide. Under franchising, independent hotel owners could operate properties using the Holiday Inn brand and system, allowing the network to expand without every hotel being directly owned by Wilson's company.
Holiday Inn's franchise model was supported by increasingly standardized hotel design and operations. The company's distinctive roadside properties and prominent "Great Sign" helped travellers identify Holiday Inns from highways, while features such as swimming pools, air conditioning, televisions and the policy allowing children to stay in their parents' room without an additional charge helped establish a consistent family-oriented proposition. These recognizable characteristics became increasingly valuable as Holiday Inn expanded into new markets.
The pace of expansion demonstrated how effectively franchising could scale the concept. Holiday Inn had approximately 30 hotels by 1957, reached its 100th property in 1959 and grew to 500 hotels by 1964. In 1968, only 16 years after the first property opened, Holiday Inn opened its 1,000th hotel. International expansion had also begun, including the opening of the first Holiday Inn outside the United States in Canada in 1960.
Franchising became a lasting part of the business model that developed from Holiday Inn and ultimately into today's IHG Hotels & Resorts. IHG now predominantly operates an asset-light system in which hotels are principally franchised or managed rather than owned directly by the company. The approach enables individual hotel owners to access IHG's brands, reservation and distribution systems, technology and loyalty platform while investing the capital required for their properties.
Historical Significance
Holiday Inn's adoption of franchising provided the mechanism for transforming Kemmons Wilson's small group of Memphis hotels into a rapidly expanding network. The progression from the first Holiday Inn in 1952 to 1,000 properties in 1968 illustrates the scale achieved during the brand's first 16 years.
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Holiday Inn is the first hotel brand to franchise
