Most Recent project of Mine

My most recent project involved redesigning the internal workflow system at Northbridge Digital Solutions. Over the past few months, I noticed that different teams were using separate tracking methods — some in spreadsheets, some in email threads, and some in outdated project boards. It created unnecessary delays and made it hard to get a clear picture of where tasks were actually stuck. I led a cross-team effort to map out the entire process from intake to delivery. After identifying the bottlenecks, I built a unified workflow structure using a combination of automated forms, standardized task templates, and a shared dashboard that updates in real time. I also created a documentation guide so new team members could learn the system quickly. The project wasn’t flashy, but it made a measurable impact. We reduced average turnaround time by 18%, cut down on duplicate work, and improved communication between content, product, and support teams. For me, the most satisfying part was seeing people adopt the system naturally — not because they were told to, but because it actually made their day easier. It reminded me why I enjoy operations work: small structural improvements can make an entire team more effective without anyone having to work harder, just smarter.